Customer Success is becoming increasingly popular with the emergence of subscription service businesses (Cloud Service Providers, Software as a Service, or SaaS). These companies typically sell products that don’t have much value after the first purchase. Therefore they must ensure their clients stay happy and continue using them to maintain…

The fear of failure is a massive factor in stifling creativity and innovation in many industries. Creativity is one of the most critical ingredients for success in today’s business environment. Creative thinking leads to innovative solutions, new products, and better ways of doing things. But all too often, even when…

Many founders and their senior management are struggling to grow their companies. Want to level up from a startup to a scale-up, then into a profitable global corporation? Here is how you can make scaling up a lot easier. — Whether you are a founder or a senior manager, every decision you make towards scaling your business will have a lasting impact on your company’s future. Determining the right path requires you to use a mixture of science and intuition while filtering out any cognitive biases that might influence your…